There are several ways to reach the Willow team, depending on what you need. Here’s exactly who to contact and how.
If you’re already a Willow patient
The fastest way to reach your doctor or the care team is through your patient portal.
Message your doctor: Open your patient portal and navigate to the Messages section. Your Willow doctor reviews messages daily and responds within 24 hours. Use this for questions about your treatment, side effects, or dose changes.*
Contact Patient Services: For questions about your order, billing, shipping, or account, email [email protected] or use the live chat icon on the website.
*For anything urgent or medically serious, do not wait for a message reply. Call 911 or go to an emergency room.
All contact channels
Live chat
Click the chat icon in the bottom right corner of any page on startwillow.com. You’ll be routed to a member of the Patient Care Team.
General inquiries and patient support
For questions about Willow, your products, or your order: [email protected]
Partnership inquiries
For organizations interested in partnering with Willow to expand access to weight loss treatment: [email protected]
Press inquiries
For media or press-related questions: [email protected]