From approval to delivery, we’ll keep you updated every step of the way. Here’s what to expect.
Step 1: Doctor approval (within 24 hours)
A US-licensed physician reviews your health history and goals and, if appropriate, approves your treatment and prescription.
You’ll receive a message as soon as your plan is approved and ready to move forward.
Step 2: Pharmacy fulfillment (3-5 days)
Once your prescription is submitted, payment is processed and the pharmacy begins preparing your medication. You’ll receive a confirmation email when this step begins.
Next, your medication is prepared by our partner pharmacies using doctor-trusted ingredients and thorough safety and quality processes.
Step 3: Shipped and on the way (2 days)
Your medication ships with fast, reliable delivery.
You’ll receive tracking information so you can follow your shipment every step of the way.
Step 4: Receive your medication
Your medication arrives at your door in discreet packaging for privacy.
If you have questions at any point, Willow’s Care Team is here to help!
Step 5: Access continued care
Your care doesn’t stop at delivery. With Willow, you have unlimited doctor messaging and 24/7 access to our Patient Care Services Team, included with your treatment.
Overall timing
Most patients receive their medication within 7 days of approval.
You’ll receive updates at each step along the way so you always know what’s happening.
In rare cases of high volume, this timeframe may extend longer than expected. If this happens, or if you have any follow-up questions, please contact our Patient Care Services team. We are always happy to help!
Frequently asked questions
Why does pharmacy fulfillment take a few days?
Why does pharmacy fulfillment take a few days?
Each prescription is prepared specifically for you and goes through pharmacy checks before shipping.
Will I get tracking information?
Will I get tracking information?
Yes. Once your medication ships, you’ll receive tracking details so you can monitor delivery.
Can delivery take longer than 7 days?
Can delivery take longer than 7 days?
In rare cases, delays can happen due to factors like pharmacy volume or carrier issues. If anything changes, we’ll keep you informed.
What if I have questions while I’m waiting?
What if I have questions while I’m waiting?
Reach out to Willow's Care Team at [email protected] or message your Willow physician anytime through the patient portal.